Refund Policy

Every order at OLD STORE is backed by our 100% top-up guarantee. If delivery fails, you receive a full refund to your wallet.

Eligible for Refund

• Order status shows "failed" after processing
• Incorrect player ID due to our system error
• Duplicate charge on the same order

Not Eligible

• Incorrect player ID entered by the customer
• Order already completed and delivered

Contact support@oldstore.com for refund requests within 24 hours of purchase.