Refund Policy

1) General guarantee

If your order fails for reasons on our side after payment is confirmed, we review the case and refund the amount paid under the rules below. Digital products are fulfilled immediately after payment; orders cannot be cancelled after successful delivery except in eligible cases.

2) Automatic refunds

When an order shows as "failed" in your account or on the track page because of a platform or fulfilment error, the amount is automatically credited to your wallet within minutes — no ticket required.

3) Manual review requests

For other cases (such as duplicate charges or billing errors), contact us via the support page or official email with your order number and a description within 24 hours of purchase. Requests without an order number may be delayed.

4) Where funds are returned

Approved refunds are credited to your site wallet by default and can be used on future orders. We do not guarantee return to the original payment method unless required by the payment gateway or explicitly approved by our team.

5) Review timeline

Automatic refunds for failed orders are fast. Manual reviews may take from 1 hour to 48 hours depending on the issue and payment records. We notify you via in-app notifications or email when a decision is made.

6) Eligible cases

• Order status shows "failed" after processing for reasons not caused by data you entered
• Duplicate charge on the same order or proven double billing
• Service outage or platform technical error preventing delivery despite successful payment
• Wrong product delivered due to our system error (not incorrect customer data)

7) Not eligible

• Incorrect player ID, server, or region entered by you
• Order completed and delivered or code revealed
• Order cancelled by the customer after fulfilment started
• Terms of use violation, fraud, or suspicious activity
• Publisher policy changes or account bans unrelated to our service
• Orders or payments by a minor without proper parental/guardian consent — including refund or chargeback claims based solely on the user being under the legal age after delivery was completed (see Section 12 of the Terms & Conditions)

8) Important notes

Providing correct data is your responsibility. Refunds do not cover indirect losses. We may reject duplicate or unsubstantiated claims. For ongoing disputes, also see our Terms & Conditions.

9) Refund contact

To request a refund review, email support@oldstorepubg.com or use the support page with your order number within 24 hours of purchase.