Frequently Asked Questions
Clear answers about top-up, payment, delivery, and wallet.
Last updated: July 30, 2026
How do I top up a game on OLD STORE?
Choose the game and package, enter your player ID (and server if required) exactly as shown in-game, review the summary, then pay. After payment confirmation, fulfillment usually starts automatically.
What is the difference between top-up and a gift card?
A top-up credits the game account directly via your player ID. A gift card or voucher is delivered as a code in your account/email for you to redeem on the target platform.
How long does an order take?
Most top-ups complete within minutes after payment confirmation. Codes are delivered as soon as the order completes. Rare delays can happen due to provider status or payment review.
What if player ID verification fails?
Make sure you copied the correct in-game ID with no extra spaces, and selected the correct server/region when required. If it still fails, contact support with a screenshot of the ID.
Can I get a refund?
If fulfillment fails for reasons on our side, we review the order under the refund policy. After a successful top-up or code delivery, cancellation is usually not possible because the product is digital, except in limited cases such as a duplicate charge.
How do I contact support?
Use live chat from the contact page after signing in, or our official channels (such as Telegram). Have your order number ready to speed things up.
Is the site safe?
We use trusted payment gateways and keep orders in your account. For standard top-ups we never ask for your game password. See the Privacy Policy for how we handle your data.
Why do I need an account?
To save orders, receive codes, use the wallet, access live chat, and track status easily from your account.
What payment methods are available?
Available methods appear on the payment page (for example transfer, wallet, and other enabled gateways). Options may vary by currency and region.
I did not receive my gift-card code
Open My Account → Orders and check status. Also check your email and spam folder. If the order is completed and the code is missing, contact support immediately with the order number.
Are prices in EGP or USD?
We support EGP and USD display/payment depending on the interface and gateway options available.
Do you support all regions?
We offer packages based on each product (global/MENA/Egypt, etc.). Choose the correct region on the product page before paying to avoid delivery failure.
I placed an order by mistake — what should I do?
Contact support via live chat immediately before fulfillment completes. After delivery, reversal may be impossible because the digital product was already credited or the code was issued.
What is the wallet?
An OLD STORE account balance you can use for faster checkout on future orders after topping it up from the wallet page.
Where can I track my order?
Use the Track Order page with your order number for public status, and open My Account → Orders after signing in for full details and codes.
Are you the official game developer or publisher?
No. OLD STORE is an intermediary storefront for top-up and digital products. Games and trademarks belong to their owners; we provide convenient purchasing fulfilled through third-party service providers.